Frequently Asked Questions (FAQ’s):

General Information

• What happens after I place an order? - When your order is placed on the web site, you will see ‘Congratulations on your completed order’ page, which will have an Item Summery for Order ID on it. This is confirmation that your order has successfully been placed. You will receive a checkout complete message via e-mail shortly after we receive your order. If you do not receive this message within six hours of placing your order, there might be a delay on the Web due to traffic. If this happens, please feel free to contact us via email at sales@bargainsdelivered.com  to ensure that your order is being processed.
• What if I need to cancel or change an order? - Our first priority is to ensure that your items are shipped in a timely manner. When an order is accepted by the system, the order is sent to the warehouse for processing. Because of this, we may not be able to adjust an order after it has been submitted. If your order has not already been delivered, or is not on its way to being delivered, we may be able to cancel it. If your order has already been processed on the shipment floor or sent out for delivery we will be unable to cancel it.
• Will you take "X" dollars for this, is this price negotiable, or will you ship it free? - We offer fair prices on all products, and shipping discounts are built into the shipping flat rate or calculator when possible. In order to continue to offer our customers a high level of service and exciting new product lines, we can not negotiate prices or shipping rates.
• Can I combine multiple promotions? If a special promotion/coupon is offered, it is not combinable with any other offers.  To receive the promotion, all items must be on the same order shipping to the same location purchased.
• Do you offer Gift Message or Gift Wrapping - I’m sorry, we do not offer this service. Some items are actually shipped in the manufacturer box which may reveal the contents on an outer picture or wording on the manufacturer box. This may not be covered up.
• Do items have a manufacturer warranty? - Most manufacturers offer some type of warranty against defects in workmanship. Warranties will vary by each manufacturer/product and the manufacturer would be responsible for any warranty issues. Please save all original packaging for the entire length of the warranty. If a warranty issue arises, surcharges may be applied if original packaging is not available for some manufacturers.
• Will the item be the exact color as in the photograph? - Photos are for informational purposes only. With any product, the color may appear slightly different based on monitor settings on a computer, the lighting/setting for the photograph, etc. The majority of the photos we use come directly from the manufacturer of the product.
• What happens if my item is affected by a backorder? - In the rare event a product becomes unavailable/backordered/discontinued, or we have made a mistake in the listing, we may cancel the order, issue a refund and an apology. Backorders are rare, but can occur from time to time. In the case when an item is on backorder, we will notify you about the wait time via email and let you decide if you want to wait or a full refund for your order. A substitute item may be offered as well. The manufacturers typically maintain stock on their items; however, there are times when things run out for various reasons beyond our control. We do our best to verify availability, and to notify you of any delays that would affect the processing of your order as soon as possible.

Payment Information

• What methods of payment do you accept? - We accept Visa, MasterCard, American Express, Discover, and PayPal. We do not take checks or accept purchase orders.
• If paying by a credit card, does this have to be shipped to my billing address? - Yes, all orders paid by credit card are required to ship to the billing address for transaction security. Your billing address must be a physical street address. This is to help protect you as a consumer and our company against fraudulent transactions. Your credit card statement should reflect charges from Bargains Delivered.
• Is PayPal accepted? - Yes we do accept PayPal. We do ship to the address PayPal provides so please make sure your account information is up to date prior to purchase. You cannot change your PayPal shipping address from our checkout. You must do this prior to checkout and issuing your payment. Your PayPal account must be registered in the same country as the ship to location. PayPal only allows one country address per PayPal account.
• How can an item be shipped to an alternate address? – Please use PayPal and select that alternate address from your account when sending payment. PayPal payments can be funded with a credit card.
• Do you charge sales tax? - We are required to collect sales tax for all shipments to Missouri and some to California. If your state requires the payment of use tax on out-of-state purchases, then that is the buyer's responsibility.  Sales tax would be added during the checkout process
• When will my credit card be charged? - We will attempt to secure authorization on your credit card at the point of purchase online. If there is a problem securing this authorization you will be notified with an error message and prompted to use another card or update with the correct information. If we receive verification of sufficient funds, your order will be completed and transferred to us to for order processing.
• If my credit card was declined in checkout, will I be charged? - If a credit card is declined, we do not receive any payments from that transaction. Declined is Declined. You may see an "authorization” attempt or ‘pending hold’ on your account but that is not an actual charge and it will not post to your account. Authorizations or Pending holds come about because banks and credit card companies hold funds for online transactions while they verify information in order to determine whether or not to approve the transaction.  If the transaction was declined by your bank or the credit card company, the hold will come off your statement in accordance with the policies established by your bank or Credit Card Company. A pending authorization may have been issued by the card company to attempt a charge, however, if the credit card processor detects an issue with the information sent to us in checkout it declines the card. It takes the credit card company a few days to process this and it’s completely out of our control.
• Why was my credit card declined? - Common reasons for a card to be declined would include; wrong credit card number, invalid exp date, invalid security code (3 or 4 digit number), or the billing address does not match what is on file with your card company.

Shipment Information

• What is the shipping rate?  Please refer to the item description page. At the top is says Shipping in Continental United States, This rate is for the first item. The rate shown does not mean all items you order will ship for just that rate. Please use the shipping calculator provided in the item page for other quantities of that same item.  You can add item(s) to the shopping cart and enter your information for rates or email us with your shipment information.  
• Will all orders be shipped from Missouri? - We are based out of Missouri, but we utilize many distributions centers throughout the country. The shipping locations will vary for each product. Products may be shipped from multiple locations, thus you may receive part of your order first, and then others later. Upon receiving first part of your order, we recommend you can wait for a day or two before checking with us for the status of the remaining part of your order or refer to the order shipment email.
• How will my order be shipped? - We use many methods of shipping and will select the most reliable method for your item(s). Carriers may be substituted with FedEx, UPS, or USPS at our discretion and will require a physical street address for delivery. Customers are unable to specify the carrier of their choice as it is determined internally depending on the item's weight and dimension, etc. For items that ship Freight, FedEx, or UPS a physical street address is required. The majority of our items will ship one of these carriers. Typically only smaller items like playing cards or OTCs may be sent USPS.
• Do you offer overnight or rush shipping? - Over night shipping is not available on any items. We do our best to have orders processed ASAP and when the order has shipped, an email will be sent with tracking so you can look on the carrier’s website for an ETA.
• Can I pick up an item to avoid shipping costs? - Pick up is not available for any item. All items must be shipped.
• Can I enter multiple shipping addresses for an order? - Our website is designed to accept only one shipping address per order.
• What if my package arrives damaged/defective? - If the package has obvious damage and if possible, please refuse delivery or sign for it as damaged. If the package is just left or damage is not noticed until opened, please save all packing materials and email us immediately with photos. Carriers have time limits on when claims can be filed. Please provide details on the issue and send photos. This will help us better assist you.  We can file an insurance claim with the carrier if necessary. The carrier may inspect the item. We may need digital images and a signed affidavit. Your cooperation is required. Some items that can be repaired on-site and will not be grounds for a return. Defects are very rare and are handled on a case by case basis. These may be repaired or replaced at the manufactures discretion.
• What happens if my item is lost in transit? -  We insure all packages. In the event of a loss, you will be required to work with us so we can file a claim on your behalf. For Domestic orders we cannot file a claim until 21 days have passed from the shipment date and for International packages it is 45 days from the shipment date. A signed affidavit is required for refunds or reshipments. If an item is sent FedEx, UPS, DHL, or freight, the carrier will attempt to do a trace on a package first which can take a few days. If they cannot locate the package a claim can then be filed. Please be patient and work with us during this process. Loss packages are very rare from our experience.
• Where is my order/when will I receive it? - When your order ships, you will automatically receive an email with shipment information.  Most domestic orders ship within 3 full business days (M-F, excluding holidays) and usually arrive within 5-10 business days. At the moment, we do not offer rush shipment. If item is affected by a shipping delay, you will be notified via email. International orders (when available) usually take 3-4 weeks, but depend on the post office and your country's customs department. Customs can hold packages for inspections which add time to delivery which we have no control over.  Please have a current email when checking out to receive important order information. Tracking is for US orders only.
• Do you ship internationally? - We only send items like playing cards, OTC’s, and bathroom dispensers internationally to certain countries. If the shipping calculator does not provide a rate, it means we do not ship that item to the specified country. We highly recommend that international customers choose USPS Priority Mail when shipment is available to your location. Please check with your customs office before purchase for importation restrictions and customs charges.  Customer may be charged additional customs, taxes, duties, brokerage, or importation fees by their country at delivery. These additional charges are not included in our items price or shipping charges. We have no control or knowledge of what these may be ahead of time. We fill out all customs forms accurately and will not mark any item as a 'gift'. Please review our international shipping guide as a reference. http://reviews.ebay.com/International-Shipping_W0QQugidZ10000000009176851
• Do you ship to Alaska, Hawaii, PO Boxes, APO/FPO or territories? - Because many of our items are large and oversized, shipment outside the Contiguous United States may not be available. Please understand if we cannot ship the product to you. Carrier restrictions prevent most items from being shipped to Hawaii, Alaska APO/FPO, Territories, and PO boxes. Most times items are too large or expensive to ship to those locations.  Please check prior to purchase by contacting us via email regarding shipments outside the Contiguous United States. Additional charges will apply if available. Most items are shipped via FedEx or UPS ground. Larger items may be sent freight.  Ground services and Freight must ship to a physical street address. FedEx/UPS and freight companies cannot deliver to PO boxes or APO/FPO addresses.

Return Information:

• What is your return policy on unused, unopened merchandise? - In most cases, unused and unopened merchandise may be returned when requested in writing via email within 30 days, but the customer is responsible for all shipping costs incurred and a restocking fee. See policies for return information. Certain items are not returnable. We reserve the right to refuse any return.
• What is your return policy on used, opened merchandise? - Once an item has been opened/used/assembled, it is not returnable to us.
• Can I return/exchange an item without all the original materials? - All items must have all original materials in order to be considered for a return/exchange. This includes the factory box, any inserts and manuals, warranty cards (not filled-out) and all accessories which may have been in the shipment. If you do not have this, return will not be accepted.
• Can an item be returned without an RMA? - No returns will be accepted without an RMA (return authorization). You must email us for an RMA before you send any items back. Not all items are returned to the same shipment warehouse. If an item is sent back without an RMA, it may be refused.

Privacy Information:

• How do you use my personal information? - We respect your privacy. We will never share, rent, or sell any information about you to another company. We will use your email address to send you order related information such as order confirmation emails or tracking. Unless you opt out, we may also send you email newsletters with information about new products, shopping guides, and other information about us. We usually send our email newsletters about 1-2 times a month and around holidays